Thanks for posting the details. Noticed nothing significantly different between the 2 set of commands.
We need to get a stack trace of SQL Backup's activities the next time you encounter this error. If you ran
EXEC master..sqbutility 9997
and could not find the SQBCoreService_<instance name>_bugreport.txt file, it may be because the SQL Backup Agent service startup account does not have rights to create the file in that folder. Try granting read/write permissions to the above-mentioned folder to the SQL Backup Agent service startup account.
On Windows Vista and newer, the file is generated in the 'C:\ProgramData\Red Gate\SQL Backup\Log\' folder on the SQL Server server.
We need to get a stack trace of SQL Backup's activities the next time you encounter this error. If you ran
EXEC master..sqbutility 9997
and could not find the SQBCoreService_<instance name>_bugreport.txt file, it may be because the SQL Backup Agent service startup account does not have rights to create the file in that folder. Try granting read/write permissions to the above-mentioned folder to the SQL Backup Agent service startup account.
On Windows Vista and newer, the file is generated in the 'C:\ProgramData\Red Gate\SQL Backup\Log\' folder on the SQL Server server.